‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified more than 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline may not seem like an natural focus for online content feeds.
However, its rise as a viral TikTok topic has thrust it into the lead of an promotional upheaval, in which large companies are investing heavily in content creators and putting fewer resources into advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by chemist Robert Cheeseborough, who observed drillers applying to their skin with a byproduct of the drilling process. Currently, a wave of user-generated videos have recorded its extensive utilization in “everyday tips”.
Promoted as a solution for polishing footwear or making fragrance last longer, as well as a fix for creaky hinges. It has even been deployed to combat the nuisance of chip seasoning clinging to fingers.
Harnessing the Hype
Spotting its digital renaissance, marketers at Unilever enhanced the tricks by asking their own scientists to test them and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could extend fragrance and revive leather bags. Proposals that it might brighten smiles or lengthen eyelashes were debunked.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have dominated Unilever’s advertising drive. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This observation of social channels to guide corporate planning has been termed “social listening”. The company's chief executive, newly named, has suggested it is aiming to spend half of its colossal advertising budget on social media content.
Shifting to Modern Engagement
A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of connecting with customers. She said participating on platforms “without spoiling the atmosphere” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, dating to when neighbors chatted over fences and talking about what they used.
“We are witnessing a departure from a broadcast model, where we would just send out ads … Today, it's numerous dialogues, many communities. Changes in digital feeds means that these audiences appear specific, however, they are large.
“Having your brand advocated by consumers, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The approach indicates profound shifts taking place in media consumption, with younger consumers allocating more attention to apps like TikTok and Instagram than television, magazines or radio.
The shift is reflected in falling revenues for broadcast and newspaper ads. Across Britain, advertising income for major broadcasters have dropped substantially in real terms since 2019.
The Rise of the Creator Economy
This further signifies a blurring of media roles as corporations essentially turn into content studios, partnering with hundreds of content creators to boost their products.
Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and their time is increasingly on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us audiences believe endorsements from the creators they engage with over traditional advertisements. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to gauge performance.
Such methods are increasing. Advertising spending on the creator economy is increasing four times faster than the media industry overall. Across the United States, it has more than doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
TV's Lasting Role
Regardless of the massive shift, executives said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to drive countrywide discourse.
She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”